Fantastic Sams
Botched Highlights And Rude Treatment On Return Visit

Well, my story starts about 2 years ago. In the beginning I liked going there. I even bragged to my sister that I finally found a good place to get haircuts. I liked the salon so much that for my 36th birthday I treated myself and my sister to a cut and highlights.

Our trip lasted four hours and the girl who did my hair was fresh out of school (young black girl), this will make sense later. She offered no help with picking a color and only stood there looking at me. Once we finally got underway I had blobs of color on my clothes and blobs/clumps of color throughout the bottom of my hair that wasn't being colored, which my sister had to wipe off. I ended up with a 2 inch gap in front of my hair where the girl didn't do the foil close enough. It was very noticeable. I was upset! I had to go back 2 times to have it fixed. And yeah, I was charged full price for my 4 hour disaster! I never went back until today.

Today, Feb 1st, at the Jacksonville NC, Yopp Road location, it was busy but I had time so I decided to try again. First, the unfriendly receptionist had no interest in her job. I needed a cut and eyebrow wax. No problem, I waited. Well, it turns out the same girl was there and called my name, I was next. I said no, sorry, but I'll wait for the next person. They both looked at me and rolled their eyes. Now I have no doubt in my mind they think I'm a racist. So the next girl calls my name, the receptionist and her whisper, talk in low voices, and then guess what, she can't help me. Claiming she has 2 customers that went to Walmart, if it's ok I wait for the next hair stylist. WOW! How obvious was that! I was going to explain, then I thought about it... No! I don't have to explain anything, it's my head, my hair. Well, I finally got my hair cut but the looks I got, the nasty stares. Really, people! Come on. I had a lot of anxiety and couldn't wait to get out of there. Rude.

Company: Fantastic Sams
Country: USA

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