Toys R Us
Bad Service

There is no place in toysrus site where one can submit a review, hence I chose this option. I went to Toysrus store in Carolina parkway, charlotte, NC on 08/10 with my 3 year old. Purpose of the visit was to get her a bike, her birthday present and a graco made2grow double stroller. My plan was to use the gift cards we received for my kids birthday party. Unfortunately, when I reached the store, I realized that I forgot to bring it with me. So, I asked my husband to bring the gift cards. We strolled around the store waiting for him. An hour later and he couldn't start from home so we decided we will leave now and buy the bike and stroller the next day. I was stopped at the counter towards the exit and asked if I needed any help. I said no. The lady said she has to check my bag, to which I politely agreed. Now the concerns: 1) Is it mandatory for everyone who come to the store to buy something? 2) If some one decides not to buy, will they be embarrassed in front of other customers by saying that their bag will be checked. 3) If someone shoplifts, doesn't the beeper at shop exit work?

I work for a prestigious company and this was one of the most embarrassing incidents I have encountered. I decided I will not shop at toysrus again. I would go a place where customers are not embarrassed and treated better.

Company: Toys R Us
Country: USA

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