Toysrus
Toysrus Unbending policy

I bought 2 electric bikes (a substantial purchase) at Toysrus and the handbrakes never worked correctly. A simple adjustment was needed. Unfortunately I waited 8 days too long to bring this to their attention. I spoke to the manager, I think his name is Mike, at the Watchung, NJ store asking him if they would adjust the brakes (The bike assembler could probably do it in a couple of minutes). He was rude and unbending on their 90 day policy. When I told him that this would effect my future business with the store, he simply accepted it and did not even offer an apology. Is this store so secure that the customer is treated like this?

Company: Toysrus
Country: USA

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