ToysRUs
Bad place for shopping

My wife & i are expecting and registered at Toys r us... She wanted a dresser there and and a family member in oklahoma wanted to give it to us here in Texas. The item was "Temporarily NOT AVAILABLE ONLINE"... So. Being reasonable people they bought a $325 gift card and sent it to us. So we could go to a local store and get. We'll upon arriving at Toys R us the item was NOT available there... We were told it's only available online... WEBSITE doesn't say any thing except "Temporarily NOT AVAILABLE ONLINE" So... I have $325 gift card... Item the card was purchased for is not available in the store OR online AND upon calling the totally useless customer service people, was told they could not tell be when it "might" be available. After a week (and about 5 hours on the phone with these idiots) all i wanted to do was get the purchaser a refund on the gift card so we could purchase the the dresser elsewhere... Seems simple? Right? NOOoooo gift cards are "NOT REFUNDABLE"... Even to the purchaser... EVEN tho the item we wanted in NOT AVAILABLE anywhere? They tell me "you can get other stuff in the store" WE DON'T WANT "other stuff"!!! We bought the dresser elsewhere and now are stuck with this gift card we don't want or need... I smell Bait-n-switch!

Company: ToysRUs
Country: USA
Site: toysrus.com

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