Verizon Wireless
Billed $399 for phone with black dot after warranty promise

Called Verizon wireless about a black dot on the top of my phone. Customer service agent said it was a new phone under warranty send it in. I said it works fine & if there is a charge I will keep it & wait for another phone on my family plan for an upgrade. She assured me it was under warranty. I sent the phone in. No one contacted me and was sent a new phone & come to find out I was billed $399 for phone taxes & fees without my permission. Called 2 supervisors & was told I broke it and had to pay the bill. I told them to send the phone back they said they destroyed it. Put a gripe in Gripevine they had someone call me and harass me I broke the phone & had to pay for it. I told him no one called me to ask if I wanted the phone back or a replacement. I told him it only had a black dot on it. He sends me a picture of the phone with two cracks coming from the dot. I told him it only had a dot. He told me to contact Fed Ex they may have caused the cracks. I was totally stressed out after not getting any customer satisfaction for a second time. Will put in a complaint to NYS Consumer affairs Dept in Albany NY.

Company: Verizon Wireless
Country: USA
State: New Jersey
City: Basking Ridge
ZIP: 07920
Address: One Verizon Way
Phone: 8009220204, 9085592000, 2012542544, 9732542000
Site: verizonwireless.com

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