Citibank
Checking account blocked, direct deposit held for documents

I just opened a checking account with Citibank in October. I then opened a savings account with them in December. On Christmas Day I signed into my account to see my balance, and it told me to call a number, which I did. They said they needed a copy of my driver's license and Social Security card, which I had sent when I opened my account but refaxed 3 times to them. After I got an email stating my account was open and fine, my debit card got denied.

After many calls and hours on the phone, they advised me that I also needed my marriage license, which they never told me about to begin with. Now, 4 days later, my direct deposit was supposed to go through today (Friday), and my account is still blocked. They told me to check back on Monday to see if they returned my deposit to my employer, which would mean they would have to cut me a check, but not until Tuesday, when the block falls off, which they said takes up to 48 hours.

I am not rich, and I depend on my paycheck since I have 2 children. I am so mad right now that no one told me all I needed was my marriage license, even after about 10 calls to them. I am going to a lawyer to try to start a class action suit against them for holding my payroll and not being able to tell me where my money is or whether they returned it.

Company: Citibank
Country: USA

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