Waste Management
Waste Management: your WORST possible option. - Waste Management Garbage Pickup

Waste Management has devolved into a minimal service, maximum cost to the client, type business. Only a few short years ago this company had some of the best over-the-phone service you could find in ANY business, but this is certainly NOT tha case today. Their service has never been great, and they've always been significantly more expensive than their competitors, and now they must have enough business to treat customers with little or no regard. When we switched to paperless billing, we went extended periods without any account update. It turned out that a bill was over 15 days overdue, so I immediately paid it. Unlike almost EVERY other service company, card payments aren't even noted on your account until a 3 business day clearance. This seems very 1980's for me, other companies note that a payment has been made and is being processed. Since Waste Management does NOT do this, they took my cans later that week and cut off service. This is not only after I paid the bill in full, but having paid for future service (1 month) as well. Worse yet, when I called to inquire about why my cans were taken even though my bill was paid in full and into the future, I was (nastily) told that
I would have to call back after the "payment had cleared" (3-5 business days, she said) I told her a payment had been made, but she said I would have to call back. I told her to note the account that when the payment goes through to automatically resume service. I got an email from WM saying my payment was received. I assumed my cans would be back, but another week later (and stinky garbage) no cans. I called, told them that they're system was archaic and outdated, and that I think I'm looking to go elsewhere. Paying your bill into the future, for me, alone should imply that you want your service continued. She said I needed to call to "re-establish" service. A third call they want. But they'll take your money for a month in which they aren't prepared to service you. When I asked for a refund of my payment for the next month, I was told I should get it back in 8-10 weeks. Eight to ten weeks. It took them 15 days to shut off my service, 16 days to take payment in full and beyond, but it takes them 8-10 weeks to give you back money they had no business accepting in the first place, if they need me to help them administrate my account. Unlike the past, no one on the phone was nice anymore, and that was linchpin. Why am I paying almost double to be treated so poorly? Not to mention the absolute sloppiness with the actual garbage pick-up, I was constantly picking up garbage off the road and front yard on garbage day. And one further note: WM charges an environmental fee of around 10 bucks a month. The competitors do not, and upon some due research, you will find that this fee is contrived and does not involve WM doing anything extra with regards to the "environment". I'm sure that they have a scripted excuse for this charge, of course, but it would seem that they're doing nothing at all but appealing to our concerns for the environment and capitalizing on it.in my view, you can't do worse than Waste Management, I would rather stink up my car driving to the dump than give this company any more business.

Company: Waste Management
Country: USA

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