Waste Management
Fees rose above neighbors' rates before cancelling service

We have not been unhappy with the actual service WM has provided us all these years, but with the fact that their fees continually increased more than the norm. I found we were paying $50-200 more a year than any of our neighbors, including those with WM.

Last week our neighborhood asked 4 disposal services to give us a group rate. WM was not even close to what the other services were willing to give us.

When I called to cancel our service, I was kept on hold for 10 minutes so that a "retention specialist" could "patch in" to persuade us to stay with them. Finally, I was told that we could not get a refund for the remainder of the quarter— but& they did offer us a rate of $8 per month to keep us as clients! (We had been paying 27 per month not counting yard waste) Wow. As I said, we've been with WM for longer than almost all of the current residents on this street and have been paying more than any of them. Perhaps if WM had offered us a loyalty rate sooner, they wouldn't be losing all their clients on this street to Duncan.

Company: Waste Management
Country: USA

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