Sears
Black Friday Toolchest Scam

I too was a victim of Sears Black Friday Online Scam. I got up at 2 A.M. To be first online to order the Craftsman tool box kit for my husband's Christmas gift. The three tool boxes were combine total of $199. I ordered it, paid for it, received my confirmation number, and then went on my merry way to the rest of my Christmas shopping, assured that I would pick up his tool chests at my local store in 3-5 days as I was told. When I didn't receive any further communication from them, (the emails they sent went straight to greymail in my internet carrier), I contacted sears through confirmation number and found that they had cancelled my order after 2 P.M. That day. Had I known that they were going to do that, I would have either went to my local Sears or their competitor that day and purchased one earlier. When I asked why they cancelled my order I was told that the ran out. There were 203 in the entire nation, so I probably wouldn't have received one had I gone to the store either. When I asked why they were still available online that day, I was told that I could reorder one, but at the new price of $351 plus tax combined, but that they could not honor the price I ordered it at. They "generously" offered me a 10% discount for my trouble! When I went higher up and found a person that would honor the price, his email didn't "read the same way at the company" as it did on my computer. I was asked to resend him the email and ask him to send them the directions to give me the original price. I was then asked to wait for 24 hours "for it to reach them." Meanwhile they had someone else respond to my email, offering to cancel my order (which I didn't ask for) and telling me that if I reordered it, they would "generously" give me a 5% discount! This stinks! I am out of a Christmas gift, and two days of my life, and they get by with this crap all of the time! I will not shop Sears or KMart anymore if they don't fix this!

Company: Sears
Country: USA
Site: sears.com

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