Sears Auto Center
Wheel Alignment Prepaid Online but Store Demanded $30 More

I had paid online on Sears.com, on Friday morning June 18th for a wheel alignment service. The price quoted to me was $54.99. According to the website and the email for the order, the store was supposed to call me prior to my service (June 19th - between 4-7 pm service time). However I did not hear from either sears.com or the store on June 19th. Therefore I called sears.com around 1 pm on June 19th. They transferred me to 3 different department call centers and finally was assured that I will hear from the store. Even after me reaching out to them I did not hear from anyone and I waited till 7 pm. Then I drove all the way out (7 miles) to the store. Showed them the receipt for the service. The store person "James" refused to honor my price that I paid online and instead offered me to charge 30 bucks more and do the service. I called sears.com again and finally after about 1.5 hours of arguing with 3 different people (Michelle, Michael and Eric) I was told that there was a problem between sears.

Company: Sears Auto Center
Country: USA
Site: sears.com

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