Sears
Tool box order canceled, repriced, and charged and credited repeatedly

I ordered online a set of 3 tool boxes that were on sale. The ordered was confirmed via email. The original order was for 480.34.

The next day I get a call from the local Sears store that 2 of the tool boxes are in the local warehouse. I tell them I will pick them up after the 3rd tool box arrives 5 days later. Later in the day I get this email response from Sears.

Unfortunately, the Sun Sep 28 2008 06:57: 44 GMT-0500 (Central Daylight Time) store was unable to fulfill your order #45199964 / salescheck #093002033615. As a result, your order was cancelled. Please accept our apology for this inconvenience.

Someone at Sears canceled my order.

I call the 800 help desk. They apologize and say they will fix it by sending the 3 tool boxes to my home at no cost for shipping.

They ship the tool boxes to my house and in 2 days time they post 6 debits and 5 credits to my credit card account.

Summary: They charge my credit card 1288.15 and than credit my credit card for 589.30.

I call the Sears Consumer hotline and am told they can not honor the original price because the sale is over, but will give me 10% discount off list.

So I order some stuff on sale from sears, they cancel the order and replace at retail price are sorry.

I am returning the toolboxes tomorrow.

I have been a loyal customer of Sears for 30 years. I will never again buy anything from Sears. Their service and support of the customer is absolutely horrible.

Company: Sears
Country: USA
State: Illinois
City: Hoffman Estates
Site: sears.com

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