Dell Computer Corporation/Michael Dell
Late shipping, missing rebate form and no warranty support response

Bought new Dell 4300s desktop computer 12-6-01 by phone, salesperson Sandy Nichols. Three different ship dates in one week. E-mailed salesperson 3 times. Never an answer. Wrote letter to CEO Michael Dell and cys to sales and customer service. Never an answer. It did get my computer delivered however. Never got rebate form that was promised. Tried calling but could not talk to live person. Each time was given e-mail. E-mailed several times and never a response. Finally sent very strong e-mail threatening to file complaint and within two hours got rebate form on e-mail now having several problems with my new computer. Computer has one year warranty, both online, e-mail and in home service.

Tried calling tech support and got several menus, each time telling me to e-mail tech support. Never could talk to live person. E-mailed on 1-2-02, got automated response saying it had been received and someone would contact me within 24 hours. No contact. E-mailed again on 1-4-02, same automated response, but no further response. Again I e-mailed on 1-6-02 and threatened to file complaint if someone did not contact me and help with warranty problems. No response.

So, I have a brand new computer from Dell that has problems, has a one year warranty that is useless. The CEO will not respond to letters, neither will sales or customer service. Sales, customer service or tech support will not respond to request for help.

John
Wilson, NC

Company: Dell Computer Corporation/Michael Dell
Country: USA
State: Texas
City: Round Rock
Address: One Dell Way

  <     >