EarthLink
Cancellation Fee - Internet

I signed up for EarthLink when I moved into my new home. After further review, I realized that the service I signed up for was dial-up and not DSL service. I used the chat funtion on EarthLink's website to confirm that my service was Dial-Up and after the online rep confirmed that the service was Dial-Up, I told him to cancel my account.

A few weeks later, I received a bill for 14.95 because my trial period was over.

I phoned the customer service number and explained that I had cancelled my service already and I was not going to pay $14.95 for service I am not using.

I was informed that not only did I have to pay the $14.95, but I also have to pay another $14.95 for a cancellation fee.

I asked to speak with a supervisor and was told the same. I asked to speak with his supervisor and he said there are no more supervisors above him. He gave me a fax number (404) 287-1036 and said to fax my compaint to that number.

I am upset for 2 reasons.
1) I cancelled service with the chat feature on their website.
2) When I signed up on the phone, there was never any mention of a early cancellation fee.

I don't mind paying for service if I forgot to cancel after the free trial, but I am certainly not going to pay for a early termination fee!
Garbage company

Company: EarthLink
Country: USA
Address: 1375 Peachtree Street
Site: earthlink.net

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