Best Buy Geek Squad
Long Waits for Drop-Off and Pickup, Escorted Out by Manager

I took my computer to Best Buy Geek Squad for repair under a $200 contract for 3 computers for one year. Four people were in front of me in line. I waited 1 hour to speak to someone about my computer's problems (no place to sit down, and I am 63 and have neuropathy in my feet). When the computer repairs were finished, three annoying messages in a period of a few days were left on my telephone telling me the computer was ready for pick-up.

When I went in for pick-up, the line at Geek Squad had about 10 people in it. I was told by someone at the desk that there was no special line for pick-ups. I asked what time and day of the week I could return to stand in the shortest line possible. The Geek Squadder said the line was never short & that no time was more advantageous. I "got ghetto" and immediately a manager got my computer as I screamed very loudly: "once Best Buy had your money, they don't care if you waited forever for their service". The manager escorted me out the door without any explanation about what they did to repair my computer.

In today's economy, with so many college-educated people out of work, you can't tell me Best Buy can't hire and train some more Geeks to give their customers the fast service they deserve. Best Buy is more concerned about their bottom line or their shareholders. Once they have your money for a service contract, why care?

Company: Best Buy Geek Squad
Country: USA
State: New York
City: New York
Address: 1280 Lexington Av

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