AT&T
$50 Deposit Paid but Modem Not Marked for Shipment

Good afternoon,

I wanted to share my story about an experience with AT&T (high speed internet) that has become a lesson in futility and how much a company will lose over $50.

In September of I contacted AT&T to establish DSL service at an apartment I had just moved into. "No problem," they said, except that I'd need to put down a $50 deposit because of my lack of credit history. This was totally understandable, and I was told as soon as I made the deposit, their system would recognize that and a DSL modem would be shipped to me. So that same day, I went to a third party "bill pay" sort of place that took payments for AT&T and coughed up the $50, excited to soon have the internet in my first non-parent-controlled home!

I gave AT&T a ring the next day to confirm receipt and that the modem was sent. They confirmed receipt of the deposit, but the modem wasn't marked for shipment like it should have been.

Company: AT&T
Country: USA
State: Texas
City: Dallas
Address: 208 S. Akard St
Phone: 2108214105
Site: att.com

  <     >