AT & T DSL Internet Services
Technical Support

Our AT & T Internet DSL Providers

On 6/24 I've serious thunderstorms over my home in Ormond Beach, FL 32174 between 6:00PM and 7:30PM. As consequence of this climate the connection of my Web DSL Providers through my PC wasn't functioning. But on my wife’s notebook the Web was working good instant.

On 6/25 around 7:00AM I call 1-888-321-2375 to record my issue and also to get tech support team. Your consultant created a scheduled appointment (ID #11264177) for Sunday (6/26) between 8:00AM and 11:00AM.

For my surprise on 6/25 around 5:30PM I acquired a mobile call from your own AT & T company (Jordan – Their mobile phone is 386-237-7758). Eileen agreed to arrived at my home in couple of minutes, his present was instantly approved. He reached 6:00PM and he explained the issue was on my PC Ethernet Card which was no longer working!

Michael didn't examine the modem (2Wire Gateway 2701 HG – W) situated in my home in the first-floor of my townhouse.incidentally this modem was mounted in my own home from the same company weeks before. But my PC is found in my office situated in the second-floor of my home.

Michael spent less the 20 units in my own home. He didn't resolve my Web issue, ruined my Ethernet card and remaining. Then I named my pc specialist to displace the Ethernet card by Michael’s suggestion. Our specialist arrived on 6/26 (Sunday) at 12:20PM and instantly discovered the issue wasn't on my Ethernet card.

On 6/26 around 1:00PM I named 1-888-321-2375 for technical assistance. Our named was responded by Daisy (Demand Guide ID # 1-2254888303). During several time Daisy demand my specialist to check on and also to create many modifications and check to resolve my Web issue. Lastly the phone phone dropped and Daisy didn't call-back my house phone possibly my technician’s cell.

Since your bad assistance support shipped by phone and during your AT & T company (Jordan) I used last Sunday $250.00 (work and component). Today my PC is getting Web through wireless n Flash adapter (Linksys AE1000).

I really hope AT & T Internet DSL Providers includes a skilled clarification to provide me your client since 1989.

Company: AT & T DSL Internet Services
Country: USA
State: Florida

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