Dell
Studio 1749 repeatedly repaired, keyboard types extra characters

In July I bought my Dell Studio 1749 from Incredible Connection in Menlyn, Pretoria, South Africa. (For me a whopping R13 000). It was faulty from day 5: too late for me to return it to the vendor. Every time I booted it would switch off.

Over a period of a month - until the end of August - I had to wrestle with the Call Centre (12KM away in India) to get the product repaired. The intestines were replaced over and over again. I had to reload and repurchase software to the tune of R5 000.

The keyboard was never replaced properly. It was buckled - albeit slightly - in the centre. This means that everytime I type a character any number of additional unitended characters are entered. Given that the keyboard was replaced twice and being thoroughly worn down be DELL and their unaccountable call centre, this was something I decided to live with.

The upshot is that while you can keep editing text in a document type file, you cannot log into websites for any assortment of transactions because you cannot control the password.

Company: Dell
Country: USA
Phone: 0860102575
Site: dell.co.za

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