PayPal
$170 Software Sent to Old Address, Complaint Stonewalled

My mistake was logging in with an old eBay ID. However, I thought I had closed that account. Anyway, I hadn't used it in years (since 2003).

The address associated with that old account was wrong. I hadn't lived there in 8 years. eBay handed it over to PayPal. PayPal told the seller that the address on the old account was my current one. PayPal did not even check the address I had on file with them, which was the correct, current address. If they don't bother to check their own address files, why do they keep them?

The seller (he sent me a copy of what PayPal had told him about where to send my merchandise) sent my merchandise to the wrong address. He did so trusting PayPal. Bad idea. As a result, the seller got my $170.00 for the software package and I didn't get the software at the address I have listed on PayPal. PayPal notified him that the address they had for me (my former address that eBay gave them) was my current address. They sent me a receipt for the purchase with the wrong address on it, too.

When I called PayPal's dispute resolution center, they said I had had the opportunity to change the wrong address when I saw it on the receipt. I did not see any link on the receipt to change the wrong address to the correct one. But I didn't worry, because the receipt that PayPal sent me said the address on the receipt was unconfirmed. (That is the opposite of what they told the seller.) I thought the seller would look for a further address or that PayPal would figure out where to send the package and find an address with them that was confirmed. They didn't.

PayPal made a mistake by not checking the address I had on file with them. Then they refused to admit they had made a mistake by not checking their files. They told me to go to the address they sent the item to and beg whoever lives there now to give me my software package back. Really! PayPal stonewalls its customers. PayPal sends purchases to any old address without checking their own files. I figure PayPal is too unreliable to do business with again.

Company: PayPal
Country: USA
Phone: 18882211161
Site: paypal.com

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