Best Buy
Defaultive Lemon Gateway Desk Top compute

On March 12 I purchased a Gateway desk top computer from the Best Buy chain in Mesa, Arizona. Since October 29 it has been returned to the store three (3) different times for the same defaultive problem: No signal, no images on the monitor.

The first trip which took two weeks to get back they replaced the Motherboard. As soon as I got it home I plugged it in and it didn't work, took back to the store. When I got it back the second time they replaced the power source after being gone for another two weeks.

After plugging it in it worked for one day them resumed having the same problems: No signal, No images on the monitor. I took it back for the third time to see if they could fix it, as of November 06 I am still waiting for the return of my computer. As of this date it has been out of my use for a total of Thirty-Nine (39) days.

I did contact Gateway during this process, they informed me that Best Buys repair services are not qualified or competent to fix these computers. I am starting to agree with them, considering Best Buy couldn't fix the same problem after three (3) tries.

I refused to buy the extended warranty when this machine had a one year manufacture warranty for these exact problems.

Company: Best Buy
Country: USA
State: Arizona
City: Mesa
Address: 6315 E. Southern Ave
Phone: 4808071900

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