AT&T
Bundle Upgrade Raised Bills With No Speed Increase, Sales Promises Not Kept

This is the second the sales person I spoke with about overcharges convinced me to bundle internet, which needs upgrade to do it, along with long distance unlimited, which is higher than I called on my per minute plan. The first time, I went back to my old service because the plan ended up costing more per month instead of the same as my old plan, as promised by the sales person. The second time, all sorts of extra services for phone were added for supposedly the same cost I already paid. However, each transition bill shot up from $74. To $104. And then the regular bill became $89. I was paying around $15. More than the sales person would be my monthly cost. I made sure to ask if any fees and taxes would be added to the total cost he quoted.
I called in an outrage to return to the plans I had prior to bundling three months earlier, and they could not return 10 cents minute long distance since "it was grandfathered into my bill" because I'm a long-time customer. Now I have to pay 12 cents a minute, lost three months of extra charges for services never used, and I did not notice a bit of faster internet service for the upgraded internet service. I read somewhere that people are taking them to court over the lack of noticeable speed increase with their highest levels of service, which is $10 a month more.
Ignore the bundling sales pitches from AT&T. You will lose money and receive no benefits! AT&T must think we are a bunch of ignorant farmers here in Louisiana, at least they treat us that way. Vote for more regulation of corporations and businesses by voting for Democrats in Congress.

Company: AT&T
Country: USA
Phone: 18887576500
Site: att.com

  <     >