AT&T
Long distance plan promised free began charging monthly use fee

When I got my cell phone I decided to stop my long distance service. When I did AT&T convinced me into keeping my long distance service and told me it would cost nothing and if there was an emergency I could use the long distance and it would cost me 20 cents a minute. So I said sure.

That was 2 years ago. At some point they started charging me a use fee. They said they sent me a notice which they probably did. Who has time to read there phone bill and all the notices they are sent. At first it was only a few dollars so my bill went from $24 to maybe $28. Nothing to really alarm me so I didn't notice. This month when I was having difficulty paying bills I noticed my bill was over $30 dollars. They were now charging me over $10 for long distance service that I had never used and they had convinced me to keep by telling me it would be free. I work a retail job where I get paid $10 a hour. So I have been working an hour a month for something I didn't want and never used. I am so angry and feel so ripped off.

This is probably happening to a lot of people it needs to be stopped. They offered me $30 refund which does not make me feel better. Someone who has the time and money needs to stop them.

Company: AT&T
Country: USA
State: Colorado
City: Denver

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