Verizon Wireless
Bad customer service

I have been a customer for more than 5 years and have never had such trouble. I was recently hit with an $11,000.00 bill. It is all data overage charges on a line on my account that was used for a PC Card. This was used by a person whom I added thinking they were my friend, apparently not. At any rate, I was credited twice for high bills due to the same issue, (in the 100's of dollars) but am being told... Rudely, that it is my responsibility to pay ALL charges incurred. Where is Verizon's responsibility in alerting a customer to unusually high usage BEFORE something like this happens? I was told all but $2,000.00 woul be credited and then was transfered to Financial Services to make an arrangement on the rest but was called several hours later to be told the credit was revoked.

Company: Verizon Wireless
Country: USA

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