Verizon Wireless
Billing

I have a blackberry phone with unlimited talk/text and data usage. I am being charged $119.99 per month. Verizon lowered their price on this package to $89.99 per month. I pay through my phone and was not aware of this until I opened my paper statement. This has been going on for several months or longer. I contacted customer service and was told that Verizon does not automatically lower the customers fees when they lower charges. The customer must place an order for this. They credited my account $60 for two months, I would like for them to go back and credit my account $30 for each month this has been going on. Verizon has ripped me off. I was looking into upgrading my phone because I have the new every two program. My credit is presently $100. I am now told my credit will change to $30-$50 after this renewal because I am completing it after February 15. How am I supposed to upgrade before my 2 years is up? I would be penalized for this. I have been with Verizon for a long time and this is how I am treated!

Company: Verizon Wireless
Country: USA
State: Florida
City: Gainesville

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