Charter Communications
Internet Service Outages

We shifted into our home per month before, and registered with Constitution for super fast (20mbps) online sites, since I have work at home and need use of the web on the standard schedule to complete study and usually conduct business.

We've been profoundly dissatisfied using the support, which a) is nearly not as quickly as marketed, and w) is affected with normal failures that avoid the web from operating whatsoever.

Because we have transferred in, there has been on average THREE TIMES/WEEK where the web simply totally falls and nothing is obtainable. This occurs occasionally throughout the day, that will be causing havoc on my capability to perform business.

Constitutionis techsupport is extremely unhelpful, because the only thing-they may do is established support visits (plus they cannot actually DO THIS when there is a "announced interruption" in the region). Obviously once the technicians emerge, they come at the same time once the web seems to be functioning good, so that they cannot identify any issue. That is since the issue is that itis no problem with my home or my gear... Itis Constitutionis horrible online sites program! We operate highend computers, with highend hubs, and we actually purchased our very own highend device to determine if that will repair the problem. While none of this works, I've to suppose that Constitutionis online sites would be to blame for that issues.

This Can Be A systemic issue that Constitution doesn't seem thinking about handling; after I call tech-support, they claim there's no method for them to advance the phone call, which I ought to get into an area office. Difficulty is, the neighborhood workplace IS DEFINITELY AN TIME from me (and one hour from the closest metro-area aswell).

I'm extremely dissatisfied with Constitution, and am really considering changing with a kind of satellite support, even though that their publicized web rates are significantly slower, and we have experienced satellite before and hated it.

Company: Charter Communications
Country: USA
State: North Carolina
City: Vass

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