ATT Uverse
Customer service

We've been trying unsuccessfully to get our ATT Uverse functioning since it was first installed in early January. After 6 weeks, they still can't get us the HD we signed up for or the on-demand channels to work right. We've spent dozens of hours waiting on the phone, being jacked around to different (all wrong) departments, put on endless holds, being hung up on & never called back. They say they know what the problem is, but no one seems able to fix it or let us know what's going on? Each time, the tech support person makes us go through the same long lengthy explanation again, & doesn't seem capable of reading the notes on our case. At the very least, a follow-up phone call when promised would be nice! Aren't they a communications company? They've made us extremely sorry we ever bought into their hype & we're switching back to Cox even though it costs more. So frustrating & not worth it!!!

Company: ATT Uverse
Country: USA
State: California
City: La Mesa

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