Charter Cable - 3M High Speed Internet
Intermittent connection

We've experienced continuing sporadic cable reference to Charter Cable. The bond could be good for some hours after which venture out just for a couple of minutes to many hours.

Your first encounter with this specific problem was in January. Constitution provided us the conventional answer recycle our device to "repair" the problem which didn't fix the issue. The 2nd recommendation was the problem wasn't with Constitution but with this modem. We disconnected the hub and had exactly the same sporadic reference to one computer immediately attached to the device. Subsequently Constitution changed our device in the place of delivering one to troubleshoot the actual issue. The brand new device didn't repair the problem. Constitution eventually delivered a technology. The bond was great once the technology came thus he changed the device. The bond failed that same night. Constitution delivered another technology who designed the wire cables away from home.

We experienced problems from Jan until middle-May before Constitution delivered one to assist us. There's no additional cable internet supplier in my own region.

Another criticism is the fact that every time I named to solve this problem, the technology might toss the update to my highspeed internet. These technicians didn't wait when asked on why I'd find an update simply because they can't repair the problem with my cable link. The technicians usually mentioned that I really could give it a try and when that fixed my problems I really could maintain the support in the higher-speed cost obviously.

The final is speculation. I believe Constitution understands the sporadic link problems their clients encounter using the 3M highspeed on active nodes. Possibly they could not create the 3M work properly on the hectic node or it's too costly to create it work.instead of acknowledge to supplying a damaged support to customers-they change the client into voluntarily improving towards the operating support in the greater cost. An honest organization might push the clients up for that cost they presently spend and prevent supplying a damaged support.individuals don't have to spend G per month to get a support that works just a few hours out-of every day.

Company: Charter Cable - 3M High Speed Internet
Country: USA

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