Comcast
Higher Rates After Move and Long Retention Department Wait

I must say that Comcast cable has the worst customer service that I have encountered from a company. My experience with them has consisted of continuous dropped calls, far from knowledgeable representatives, and high then HIGHER rates for their service! Just a little over a month ago, my husband and I moved from a 4-bedroom house to a 2-bedroom apartment in order to cut costs in our monthly bills! Well, let's just say that we have everything under control except for our cable bill! We lost our promotion from the old address even though we only moved 2 miles away from the house. Comcast claimed that we are getting the best rate that they can possible offer but our cost is higher even though we now have only 2 of their services-cable and internet! We got rid of the phone service once we moved! It's always about more and more money, but their customer service only gets worse and worse! I am currently addressing some subscriber issues with the corporate office because I actually sat on the phone for 3 days to wait to talk to someone in the Retention Department about downgrading my service! The excuse was that their was no holiday help so they had over 100 calls in cue-meaning people waiting to talk to someone about their service! My husband and I are considering switching to satellite! There has to be a better experience out there-outside of the Customer Service HALL of SHAME!

Company: Comcast
Country: USA
Site: comcast.com

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