Hewlett Packard, HP
Sold IQ500 With Known Hard Drive Firmware Issue and Replacement Refused

One year ago, I bought an HP IQ500 at a local Best Buy. At the time, HP had known about firmware issues with the hard drives on these computers but had decided to keep it private information. A week ago, my computer crashed. I can get it to turn on but it is unable to boot up. I contacted HP and they told me the hard drive was bad and they could send me a replace it for $300 USD. This is wrong. I was sold a computer with known issues and was not notified.

Company: Hewlett Packard, HP
Country: USA
Address: 3000 Hanover Street Palo Alto, CA
Site: hp.com

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