Best Buy
Toshiba laptop hard drive failed again and second repair fee demanded

It was Mid to late February I went into Best Buy. I bought a Toshiba Laptop PC the A135-S2276...
I paid $589.00 that included the taxes on it.

Well after a couple months of having the laptop. One day I was working on it and the screen went blank. And the computer shut down. I could not even turn it on.

I took it back to Best Buy in Clarksville, IN... Where I bought it. They charged me a $30.00 Fee to send out the computer to the Repair center. Ok I get the PC back. They explain to me what went wrong. They said the Motherboard and the Hard Drive went bad so they had to be replaced.

I get the software Re-loaded back onto the PC. Every thing seems to be working ok for the first day or so. Then usually once a day the screen would turn blue then the laptop would re boot itself. I just dismissed it as a problem with Windows Vista...

Well about 2 weeks ago I get a message on my screen while the computer is booting up. It says Problem with Hard Drive, Back up all data immediately Failure Imminent!

I call Best Buy tell them I want the problem fixed... They refuse to refund my money cause its past the return period... They told me I would have to pay an additional $30.00 to have them Re send the computer back to the repair center. I'm arguing why should i have to pay $30.00 again! For a job that wasn't done right in the first place!

Well that's not our problem the store mgr told me. I was pissed! They said they could replace the Hard Drive but it would cost me 120.00 plus the installation fee! I ended up at my own expense having to replace the hard drive for a new one.

I won't ever buy from Best Buy ever again...

Company: Best Buy
Country: USA
State: Indiana
City: Clarksville

  <     >