Verizon
Switched to DSL Without Local Phone Service We Never Requested, Billed Monthly

We had Verizon DSL for a yr and used Vonage on it. The voice quality was terrible & we were told we needed a faster connection. We cancelled the Verizon local phone service & DSL and ordered cable. We received email that we were being switched to Verizon "DSL without local phone" service which we did not request. When we called up, the customer service reps said that we must have requested this change of service & put us on hold forever. We've tried calling 10 times and sent email to get this rectified & finally gave up at the lack of response. We've since received 2 bills for this service ($31-32 per month). We just want them to cancel this non-existent account & stop billing us for service that we're not using.

Company: Verizon
Country: USA

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