PayPal
Counterfeit GHD products, claim denied with no investigation
- 12-15-2008
- 9
Here is PayPal's response to a couple of emails that I sent them reporting a company for selling counterfeit and fake items.
"Thank you for contacting PayPal. From reading your email, I know this is regarding PP-598-565-295. I am sorry if the situation caused any inconvenience, I will be glad to help you.
PayPal reserves the right to make a final decision on Significantly Not as Described claims if the buyer and seller cannot agree. PayPal makes a decision based upon the information provided by both the buyer and the seller during the claim process and the dispute process, as well as what is listed in the auction by the seller. In some cases, we may request additional information or documentation from either party to assist with our investigation.
Based upon the information provided by both parties, PayPal determined that your claim did not fall under PayPal's definition of significantly not as described. This case is now considered closed. We encourage you to work directly with the seller to find a resolution."
This was in answer to my message, which said: "I have bought $250 worth of products from this company in China, and after investigating I realized all the items are counterfeit and fake. I contacted GHD (the brand owner of these products, http://www.ghdhair.com/) to check the authenticity of these products, and they told me they are 100% knock-offs. I opened a dispute and a claim, and you decided against me after conducting no investigation whatsoever. After reading a couple of articles online, I came to realize that I am not the only person this is happening to. PayPal states that they protect the buyer from fake or counterfeit items, but I am starting to conclude that PayPal has absolutely no intention of doing so and everything is just false advertisement. If I did not care about my protection, I would not have used PayPal and paid 5% in fees every time I make a transaction. As long as you get your money, everything is fine, right? I am very upset with this situation right now."
Company: PayPal
Country: USA
State: Nationwide
Site: paypal.com