eBay, PayPal, Joywiresale@hotmail.com
Phone not as pictured, return failed, out $200 plus shipping

Hello all!

I bought a mobile phone in June from an eBay seller (he is suspended, how convenient). It was a second chance offer, so this transaction is not registered on eBay transactions, but I paid through PayPal. I got the item, but it is total junk; it is not at all what it was in the picture. In fact, I think Nokia should go after these people for trying to copy their phones (just like fake purses).

Anyway, I mailed the item back at my own cost, contacted PayPal, and filed a dispute (twice). They closed it, stating the seller never received the item. Well, it is now October and I got the item back because the address the seller provided is incorrect, even though I have begged both eBay and PayPal to help me get the right address so I can mail this junk to the seller. Both companies tell me to contact the seller and say there is nothing they can do. Where is the justice? I am out $200 plus $30 shipping, plus a PayPal fee that I am not sure about.

I have been sending emails to the seller every day begging for the right address, and they do not respond. Why would they? They totally ripped me off, and I have asked PayPal several times to help me, but they do not care. Apparently this does not fall under buyer protection even though they have a Claims Department. I am not sure who they actually help.

Please help me, I just want justice!!!

Company: eBay, PayPal, Joywiresale@hotmail.com
Country: USA
Site: www.ebay.ca, www.paypal.com

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