Best Buy
CD-Writer Missing Part, Long Phone Holds, and Unhelpful Manager

Today I purchased a Hewlett Packard CD-Writer Plus from Best Buy. After a half hour wait to be served, I brought the product home for installation. Upon installation, I found that I required an additional part that was not present. I called the store for assistance, then was placed on hold 3 different before receiving assistance.

Asked to speak to the manager, and overheard the person who answered the phone speaking inappropriately about me requiring assistance, found the manager to be of absolutely no help at all. The manager referred me to another individual, whose best advice was to try going to a computer show. I found the experience to be annoying and a complete was waste of my valuable time.

Company: Best Buy
Country: USA
Site: bestbuy.com

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