Best Buy
Awful experience

I bought a Compaq laptop computer from Best Buy. 6 months later the screen backlight went out. I took it back to Best Buy, and they said that, since I hadn't bought their service plan and despite the 1-year HP warranty, the only thing they could do is shop it back to HP for me. They did all but call me a moron for not buying the service plan! They said HP would charge me at lease $500 to repair it, and I should instead let them sell me a new computer. I called HP. They had it picked up the next day. I had it back repaired 3 days later (and over a weekend). It never cost me a cent. Geek Squad is NOT to be trusted!

Company: Best Buy
Country: USA
Site: bestbuy.com

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