Best Buy - Geek Squad
Do not buy! Waste of money! - Laptop repai

I bought a new macbook pro with ADH insurance and the geek squad protection plan! I made sure to ask a lot of questions. I spoke to two sales associates and both of them lied to me about what the ADH would cover when I told him I had another laptop at home that needed to be repaired. They each had a different number when I asked about the total price of the products I wanted to buy. The first told me that If I bought the mac the ADH and geek squad the Office Mac the cost would be about 1610. When I came the following day and spoke to another sales person at the same store, he told me the price for the mac the ADH and geek squad wold be 1610 and he would throw in a computer case for free. Something did not feel right! He then said the package covered damages whether physical or software on 3 devices when I told him about my other laptop. I was skeptical about buying it because I know that mac products come with a one-year warranty... But the fact that the Best Buy package was said to repair the other laptop is what made me buy it! So I decided to buy it just to get my other laptop fixed so I can give it to my computer-less (because of superstorm Sandy) sister. When I took the laptop to geek squad, they diagnosed it and told me there was interior physical damage and they could not repair it (contrary to what both sales associates told me!!!)!! I called Best Buy about 5-6 times to talk about the issue of getting false information, they told me to go into any best buy store to get a full refund since it has not been 30 days since the purchase. I was out of state and went to a store where the manager told me "It's not my problem that someone at another store gave you false information." I proceeded to calling Best Buy a few more times to get a refund and remove both the warranty and the protection plan, then after almost a month they decided to send me a check for $130 compared to the $249 I paid for the package. Worse customer service ever! I shall never buy anything from them and will warn any friend and family member before they even think about spending their money with this company! Waste of money!!! You have been warned!

Company: Best Buy - Geek Squad
Country: USA

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