Verizon
Charged Over $200 Three Times Against $129.99 Bundle Contract

Last winter, a Verizon salesperson rang my doorbell & convinced me that I would save money if I canceled my current cable & telephone provider & bought the Verizon FIOS bundle. (Internet, phone & TV) I signed the contract for $129.99/month & confirmed the contract over the phone, which was also required. I've since been charged over $200, three separate times for the month. They've been EXTREMELY difficult to contact by phone or email. If I get through, this is their response:

1."You'd better pay us now or we'll cut you off. You never had the bundle rate."

2."I work at billing, I can't help you."

3."Let me transfer your call back to our voice messaging menu."

They cut off our phone yesterday. I've contacted the BBB & FTC & I'm waiting to speak to a THINKING person at Verizon, someday, instead of their greedy, careless thugs. Until then, they won't see another penny from me. Lawyers are welcome to contact me. I don't want my credit destroyed by Verizon bullies.

Company: Verizon
Country: USA
State: Texas
City: Lewisville

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