Vonage
Vonage will not cancel our service and will not stop billing our credit card

We are having an extremely difficult time disconnecting our Vonage service.in August of this year, we sold our property in San Francisco, California; we have not lived in — nor have we visited — this address since the closing date.

In September we called Vonage to disconnect our services effective August 31. This is what followed:

1) Firstly, the customer service department could not find any record of our account. They kept requesting our email address, but none of the email addresses weve used over the past 5 years were present in their system.

2) We then tried using the phone number and billing address associated with our account; again, this did not work.

3) Finally, we tried giving them the American Express account number that is being charged each month for your services; not successful.

To date, we are STILL being charged a monthly fee.

Company: Vonage
Country: USA
State: New Jersey
City: Holmdel
Address: 23 Main Street
Phone: 8003655804

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