Hewlett Packard
Replacement Hard Drive Promised Four Times and Never Shipped

The hard drive failed on my HP dv2000t Pavilion. My computer is one year old and under warranty. On Oct. 5th 2007 I called for a replacement hard drive. I was told it would arrive Oct. 11. I called Oct. 11 because I had not received it. They told me I would receive it Oct. 25.

I called Oct. 25, they said I would receive it Nov. 2nd. I called Nov. 2nd and they told me it would be shipped that day, and if it was not I could call and ask to speak with a case worker. It was not shipped Nov. 2nd, so I called again that day and asked to speak with a Case Worker. The HP employee said there were no case workers and that I had been given the run around. She then said there was nothing she could do for me.

The replacement hard drive had not been shipped. I have been without a computer for a month.

Company: Hewlett Packard
Country: USA
Site: hp.com

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