Hewlett-Packard (HP)
Desktop Support Fees Escalated and Failed Hard Drive Not Refunded or Repaired

I was given a HP Desktop for Christmas one year. The first year of use was okay, but the following years saw lots of trouble. Called Tech Support since my warranty was up, they charged me $49.99 for 14 days of "support". I was able to get my computer working again, but it eventually needed more service. Contacted HP Customer Service and was advised to pay $99.99 for one year of tech service, which as I was told, would be refunded if the computer was not fixed within the time period. Towards the end of my year, the computer lost it's hard drive, and I was informed that HP would not refund nor repair the computer's hard drive. This was after they had already shipped the wrong parts due to a mistake on their end. This mistake cost me another $150, for parts I did not want or need. After clarifying the right part and serial numbers, they shipped me set of restore discs for $17. After receiving these discs, they told me I had one last tech support call available to resolve the computer issues. I called them today, and was told that they had no knowledge of my last phone call and tried to charge me another $99.99 for more support. I strongly urge anyone thinking of buying a HP product to steer clear. HP's customer support is nearly nonexistent and very unpleasant to deal with.

Company: Hewlett-Packard (HP)
Country: USA

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