Paypal
Nonexistant customer service, poor policies internet

I recently made a purchase fron an online retailer, and for convenience used paypal to pay for it. The retailer changed the terms of the sale and refused to claim the money from paypal.

As a result paypal wont let me, the consumer, cancel the sale because the funds have been unclaimed by the ratailer. When i explained to paypal that the reatailer would not honor the original sale, they said go to transactions and press the cancel button. Guess what. Because the funds are unclaimed, there is no cancel button.

It can take up to 60 days before my money is returned.

Do not use paypal for purchases with companies you don't know.

It offers you little to no recourse should a sale go bad.

A cc or check payment would already have been resolved.

All the answers i have from paypal have been the same. Go to transactions and press cancel. No cancel button.

And because it is unclaimed, I CANT EVEN FILE A DISPUTE!!!

Company: Paypal
Country: USA

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