PayPal
Unclaimed Funds Leave No Cancel Button and No Dispute Option

I recently made a purchase from an online retailer and, for convenience, used PayPal to pay for it. The retailer changed the terms of the sale and refused to claim the money from PayPal.

As a result, PayPal will not let me, the consumer, cancel the sale because the funds have been unclaimed by the retailer. When I explained to PayPal that the retailer would not honor the original sale, they said to go to transactions and press the cancel button. Guess what? Because the funds are unclaimed, there is no cancel button.

It can take up to 60 days before my money is returned.

Do not use PayPal for purchases with companies you do not know. It offers you little to no recourse should a sale go bad. A credit card or check payment would already have been resolved.

All the answers I have received from PayPal have been the same: go to transactions and press cancel. There is no cancel button. And because it is unclaimed, I can't even file a dispute!

Company: PayPal
Country: USA

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