Best Buy
Geek Squad charged $129 and computer problems remained unfixed

This took place in December at the Best Buy in Overland Park, KS. I highly recommend avoiding the Best Buy Geek Squad.

I took my desktop computer in because I couldn't defrag the hard drive and it kept crashing whenever I used Internet Explorer.

The Geek Squad guy who examined my computer said that I had Trojans and viruses even though I had Norton and Spyware Stormer. He said it would cost $129.

When I came in to pick up the computer, I had to sign that it worked properly. I was not given a chance to try it out.

So I brought it home and I couldn't defrag the hard drive and it kept crashing whenever I went on the internet. So, I had to hire a private party and spend another $125 to get it fixed properly.

So here's my advice to anyone with computer problems: Support a small business and find a privately owned repair shop. You will be sorry if you use the Best Buy Geek Squad.

Company: Best Buy
Country: USA
State: Kansas
City: Overland Park
Address: 11525 Metcalf Ave
Phone: 9136631291

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