Best Buy Geek Squad
Lost my hard drive files

On July 24 I brought my Best Buy purchased Compaq Desktop because of hard drive problems to the Geek Squad. I was told that the hard drive was bad and that I needed a new one. I requested that all my files be saved. I left the computer for one day while Geek Squad copied my files. When I arrived to pick up my data I was told that they could get me a new hard drive because the computer was still under warranty. I agreed. Three months later my new hard drive came in and I asked to have my files transferred to the new drive.

Unfortunately the person who had attended me was not there and the files were "LOST". I was told that there would be no charge and that they were sorry, but there was nothing they could do for me. I was really upset because of the files & programs that I had. Taking the company to court would cost me more than it was worth and I asked HQ for a remedy. No one listened to me except for a supervisor at Customer Service, Aaron Gauss. He was able to obtained for me an "I'm sorry" & a $100 Best Buy gift card.

Company: Best Buy Geek Squad
Country: USA
State: New York
City: Harriman
Site: bestbuy.com

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