EarthLink
The beginning low rate is a come-on for no service!

I thought paying a "reasonable" rate for internet service was great until I got it. The beginning low rate is a come-on for no service.

Like the others have said, I've waited on line many times for over 20 minutes to get a "service" person. Sometimes after waiting for over 30 minutes I mysteriously get cut off! I've attempted to download my "free" virus and security software several times over the last two weeks but the system won't recognize my password and email address. I've had them re-set by earthlink twice and still can't get anything. I got tricked into buying another virus package from them but after I found out it still did not include a firewall, went through the whole fiasco again and cancelled it. I got so mad the other night I tried to cancel but can't get anyone to answer the damn phone!

Company: EarthLink
Country: USA

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