Dell
Rude Support Reps, Delayed Shipment and Refund Still Awaited

I could write a book on this, but in a nutshell, I purchased a Dell, customer service was great until they got confirmation of funds available. After that, CSR's were being blatantly rude, hanging up on me, referring me to non-existent Managers, etc. Shipment was promised to go out on 21st of April got email 20th, delayed shipment till 27th. Could NOT get a straight answer from anyone as to why it was delayed. CSR's I managed to get ahold of, could not speak English well enough to understand, or would just use "HOLD" and then disconnect me.

Couple of the sales reps, when they found out I was not buying, and needed a Customer care Rep, sighed out loud, hung up on me, and "Whatever" was another phrase i heard. Was promised a credit, haven't seen it, was promised Next Business Day shipping, didn't happen, so was told to refuse shipment when it came, NOW I'm WAITING for Refund. No PC, No money I had to take a loan out to get in the first place. Luckily my old laptop hasn't gone belly up.

This is just a minor overview, when I submitted my complaint to Better Business Bureau, the report was approximately 5-7 pages single spaced, with names, badge numbers, times and dates, etc.

Company: Dell
Country: USA
State: Texas
City: Round Rock
Address: 1 Dell Way

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