Dell
Inspiron 1521 order delayed four times, support unhelpful

I ordered a Dell Inspiron 1521 on 8/5, and the delivery date was 8/20. Since then, my order has been delayed 4 times. I have called customer service each time. Answers vary from, "we don't know anything you don't know" to "it's still in production" to "you should understand that a company like ours has no control over when a product gets made." I was refused "escalation" to a supervisor 3x, with excuses like "he/she is not here" or I was simply hung up on. When I finally got through to 1 manager, he also told me he didn't know when production would be completed and without listening to me further, hung up as well.

See my blog for all the details:

Http://dell-inspiron-1521-laptop. Blogspot.com

Company: Dell
Country: USA
State: Texas
City: Round Rock
Address: One Dell Way

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