Dell
Laptop never reached DHL despite shipped status, refund refused

On August 1, I purchased my Dell Inspiron 1520 laptop online. I had just bought another Dell back in March but accidentally spilled soup on it. But, I was happy with my Dell (that I bought from Best Buy) and decided to get another Dell. I decided to just have one made custom for my needs and not what you can get pre-made in the store. Anyway, my laptop was supposedly sent to DHL on 8/7/08 and I paid for 2 business day delivery (which is extra) so it was supposed to be here yesterday on 8/11/08. So when it became late in the day yesterday I called DHL to discover that only a "label" was printed up and they had never physically received my laptop.

So I called Dell, (which I hate doing because 9 times out of 10 when you call the 1-800 number you get connected to someone in India who speaks broken English and who are typically extremely rude. Since I ordered my laptop, I've spoken to 5 EXTREMELY rude, Indian representatives). So when I got a hold at someone at Dell, which is also difficult to do because you have to go through an ANNOYING automated phone system, I was told I had to wait another "24-48 hours" to call back. So I called today and I was told the same thing AND my laptop is STILL at Dell when it says on my account that my laptop was shipped on 8/7/08 which was 5 DAYS AGO! I demanded a refund of my shipment and they keep telling me I have to wait until I receive my laptop, which seems it will never get here. I then said I just want a refund of my entire laptop but they told me I already have a "tracking number" for delivery and they can't do that even though my laptop is still in their possession.

My advice to any future consumers: Do not buy Dell. There customer service is way to horrible and too much of a headache to even worry about their product. If something goes wrong with your laptop, you are so screwed if you have to call customer service.

Company: Dell
Country: USA
Site: dell.com

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