Dell Inc
Holiday Laptop Order Delayed Four Times, Transferred Eleven Times

I am so utterly ticked-off, I can hardly contain myself. I ordered a Dell laptop for a holiday gift for my little girl... I ordered BEFORE the mad holiday rush, and BEFORE black Friday. It has been delayed 4 times... I have emailed Dell 3 times... Each time only getting an automatic response. I have called them 6 times, and was transferred thru the same department customer care center 11 times. Never leaving the same department - just going around in circles. It got to the point I actually had to laugh out loud... So obvious. They could have at least transferred me to different departments.

I have to say, this is by FAR the worst customer service experience I have ever had! - bottom line. They could give a X#@ (. They don't try to help you replace your product with something else they may be ready to ship - or at least ship earlier. They don't tell you why your order is delayed. They don't even want to talk to you.

You know; if one looks thru history. Looks at how many companies have gone under because of severe poor customer service - or because of promoting an item, and not being prepared for delivery promises... Or even posting 'guaranteed' shipment dates, then not following thru... One would see Dell is going to have some serious issues.

I wish I had the power to single handedly force them to talk to their customers - to force them to have to deal with the issue - to show them, they cannot, nor should not be allowed to 'BS' the world.

Is anyone else having this 2008 issue? - is there anything we can do?

Company: Dell Inc
Country: USA
Site: dell.com

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