Centurylink
Refused to establish service after setting it up

I recently just moved to my new address and have been trying to establish service here with Centurylink for almost a month but keep getting told I am denied service. The excuse is something about exhausted network. My next door neighbor gets service with them 3 days ago and I call to complain about why is it I am denied service, and that is when the lady on the phone tells me no problem we can give you service. I was excited because after a month of fighting it appeared that I would be allowed service so I had everything setup over the phone, had a modem overnight shipped to my house, and expected service to be established on December 7.

On December 6 at 8am in the morning I get a phone call that went to voice mail and it stated were sorry but we are not going to be hooking up your service tomorrow as planned our network is exhausted. I called them to explain to them how wrong it is to set up someone's service only to tell them a day later that they can't and the people on the phone were really rude and you could tell they had no interest and half the time wasn't even listening to the phone.

Company: Centurylink
Country: USA
State: Alabama
City: Foley
Phone: 8556909760
Site: centurylink.com

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