CenturyLink
Bill Jumped $35 After Router Swap and Disputed One-Year Contract

I have had Centurylink internet service since 2006 with no service or billing problems. In Feb. my router burned out and I was told by tech support to go to a nearby Centurylink store and get another one. I did so, and when I asked how much I owed the clerk said "nothing". At the time I thought, "how nice!"... Wrong. My monthly bill for service has jumped by $35.00 and the rude "customer-no-service" people tell me that by calling tech support, I "verbally agreed" to a one-year contract at this outrageous price. If I cancel my service, I will be charged a $200 "cancellation fee". There was NEVER any mention of a one year contract when I called tech support. However, I don't do business with liars and cheaters, so one year from now BYE-BYE and good riddance Centurylink.

Company: CenturyLink
Country: USA

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