CVS Caremark
CoPay Assistance Information Repeatedly Lost

CVS Caremark Specialty pharmacy is possibly the most uncaring incompetent pharmacy on the planet. After receiving a Rx for two new meds from my doctor and co-pay assistance cards for each that would eliminate my co-pay, I called and gave CVS the information and was told it had been accepted and that my Rx's would be on their way the next week. Next week came and went and then I received a phone call from a rep telling me they needed a $120 co-pay for each med. When I told them about the co-pay assistance cards, they had no record of them. I gave them the information again and waited another week and the same thing happened! This time I called a yelled at them for their incompetence. I was then told the order would be overnighted for Saturday delivery to my home via UPS. I waited all day Saturday and no delivery. Today is Monday and I just got off the phone with a supervisor who told me the order had been sent via U.S. Postal Service. Only one problem. The post office doesn't deliver mail in my town and I have a PO Box. There's a good chance it will be refused and returned by the post office. When I asked why they were incompetent, the supervisor, named Tara, had no explanation. When I asked her why no one ever apologized and if "We're sorry" was in their vocabulary, she said, "It should be." She never apologized. Let's see if I get my medication. Never ever do business with these people. They could care less.

Company: CVS Caremark
Country: USA

  <     >